Returns & Exchanges

No Return of Items Policy; only exchange of items for specified purposes, and
with No Refund. Exchanges are accepted for any merchandise other than “Custom Order Merchandise”, and are possible only if the item is available, and at full discretion of the management.

CARLA ATALA FINE JEWELRY will not refund postage and packaging charges, nor will refund any sales tax or duties payable on any of its orders to be exchanged.

For items to be exchanged, a Return Air Label will be sent to you from our side. Once the reference number of the return is available, we will forward it to you so you can communicate it to FedEx and they will collect the package.

Any financial cost which makes an additional difference to the original amount billed, that was incurred from any exchange request operation related to :-  changing the “size” of same item, or to choosing a different item,… will be charged solely at the expense of the client requesting the exchange.

Please fill up online the AWB and share it to and also send the same to your shipper to take print out and attach with shipment paperwork.

Once the item to be exchanged is received in the correct condition, the exchanged item will only then be dispatched.

Please pack the item carefully in its original CARLA ATALA FINE JEWELRY packaging, making sure that the item is untampered with and undamaged, and state the order reference number clearly on the external packaging.

We recommend that you use a recorded delivery service for your own protection.

We are not able to exchange items which show any signs of wear or damage.

To return an item, please send it back to the following address:

Telephone: +971 434 112 12
Mobile: +971 551 237 039

Gold and Diamond Park, Building no. 1, Unit 120 B, Ground Floor.
Sheikh Zayed Road, Dubai, UAE.

We cannot accept responsibility for postage fees, nor for any items lost or stolen in transit. Please note that unidentified returns will be returned to the sender and will not be refunded.

If you (the client) have any questions on returns or exchanges, please call us on Telephone +971 434 112 12 or send us an email to


All parcels must be immediately opened in the presence of the Courier upon receipt of the goods, to verify that the Goods contained in the parcel are untampered with and undamaged. You (the client) acknowledge that if you fail to do this and subsequently find the Goods are not contained therein, or have been damaged during delivery, we may not be able to claim against the Courier or against our insurers. Accordingly, if you do fail to do this, you agree that you will be solely liable for any such loss or damage and shall waive, release and indemnify us from and against any claims relating thereto, to the fullest extent permitted by applicable law.

If you should receive an item that is defective, damaged or not what you ordered, please contact us within 3 working days. We will help you resolve any issues as quickly as possible by replacing the item, once the faulty item has been returned to us by post. We will confirm the return address in writing, once you have contacted us about the fault.